A (Very) Initial Exploration of Facebook Timeline for Brand Pages

by rachael g king on February 29, 2012 · 16 comments

With the rollout of Timeline for brands this morning, we took the opportunity to publish it on our SMC-DC page (thanks, Elliot!), and I took Facebook’s walk through tour to see how everything works. Here’s what I’ve got so far…

You can “preview” Timeline now, and then opt to either publish it, or wait. Until March 30th you can always revert to the old version. Update: Apparently that’s not true – once you officially “publish” the new format, that’s it – no going back! After March 30th all brand pages will have the new Timeline format.

1.  Cover photos – Specs appear to be 851 x 315 pixels. Facebook has released guidance for brand pages re: cover photos as follows:

     Cover images must be at least 399 pixels wide and may not contain:

  • Price or purchase information, such as “40% off” or “Download it at our website”
  • Contact information, such as web address, email, mailing address or other information intended for your Page’s About section
  • References to user interface elements, such as Like or Share, or any other Facebook site features
  • Calls to action, such as “Get it now” or “Tell your friends” [source: Facebook.com]

Here’s what our SMC-DC page looks like with Timeline enacted:

Click through for the live site

2.  Profile pictures must now be square, and appear to be 125 x 125 pixels. Facebook’s tour suggests using one at least 180 pixels wide.

3. The navbar (photos, apps, etc.) – Photos automatically are first, but you can change the orders of the other boxes. You can only “feature” four apps, but you can have up to twelve total live on the page. When I upgraded my page, all of my apps were changed to inactive (though all settings stay intact, of course) and I had to go into the dashboard to re-add the ones I wanted, presumably in the preferred order.

4.  Adjusting Timeline posts – you can go through to hide posts you don’t want to show (though I would only recommend that in extreme circumstances – we all know what happens when brands start deleting posts). More importantly, you can “star” posts to feature them, which means it will be take over both columns of Timeline to be twice as big. Example:

And hey, click through and read this awesome post from SMC while you're at it!

You can also click the pencil to “pin” posts to the top of the page and highlight them (interesting possibility to feature fans’ posts, perhaps?)

5.  Private messages – People can now send your page direct messages, which appear on the top right of your new admin panel (which you can choose to show or hide from the top of your page as you wish).

6.  New admin panel – lots to play with here. It has sections for Notifications, New Likes, Private Messages, and an Insights snapshot.

Clicking “Manage” up top brings a drop down menu of the options to Edit Page, Use Activity Log, See Banned Users, and Use Facebook as [Your Page]. The Activity Log looks pretty interesting – here’s a screenshot with the drop down options available:

Clicking “Build Audience” from the admin panel brings a drop down menu of Invite Email Contacts (interesting), Invite Friends, Share Page, and Create an Ad. Here’s the “Email Contacts” options:

All in all, I think there’s a lot of possibilities here. I love the direct messaging to pages – that’s been needed for a while. The cover photos look fantastic (check out any major advertiser’s page like Dove, Coke and Red Bull to see what they’re doing), and there’s bound to be some cool cover photo + profile picture integration ideas. Only featuring four apps is a bummer, and we have yet to see if brands will be able to maintain any kind of custom landing pages/fan gates. But overall Timeline is undeniably better for featuring media posts like pictures and video, and it’s also just more attractive, which is never a bad thing.

What have you discovered so far from playing around? What do you like/hate about it so far? Any brilliant ideas to capitalize on the new format yet?

  • Jennifer Heilman

    Another new feature is you can change the icon photo for the applications you have installed on the navigation bar. Some of the default icons for apps (i.e. iFrame tab) were not representative of what was on the page and/or were horribly pixelated. I made our own icons in Photoshop. They are 111 x 74 px and changed them in “Settings.”

    • http://rachaelgking.com rachaelgking

      Ohhh, that’s awesome! Hopefully they give us more opportunities like that to customize (within reason… we don’t want this becoming MySpace, haha).

  • Dmiller

    Does anyone have experience with the “invite e-mail contacts” feature?  I know this existed before, but from what I understand it was really buggy.

    • http://rachaelgking.com rachaelgking

      I haven’t tried it yet… I’m scared to, in case it spams everyone or emails a zillion people I don’t talk to anymore, etc. Would love to hear someone’s experience though!

  • http://spinsucks.com Gini Dietrich

    I’m kind of impatient right now! My team is working on ours so I don’t get to play with it. I’m like a little kid in a candy store who isn’t allowed to touch, or buy, anything.

    • http://rachaelgking.com rachaelgking

      Oh, no – you need a test page to tinker with! Most of it’s just figuring out where everything’s been moved, but the new admin panel definitely warrants some playing around. It’s so weird how it’s on the top of your page, though… I don’t think I like that. I want my “back end” to have its own home, I think.

      • http://spinsucks.com Gini Dietrich

        Oh your back end has its own home, Rachael! 

        • http://rachaelgking.com rachaelgking

          Hahahaha, nicely done. I lobbed that one to ya ;-)

  • http://www.facebook.com/profile.php?id=100003404260246 Mark Blenkinsop

    I have just checked with Facebook, be careful once you have published your page in the new timeline format as you can’t revert to the old style even before 30th March.

    • http://rachaelgking.com rachaelgking

      Thanks Mark – updated appropriately!

  • ihatesomuch

    I’m really curious to see how companies who use external applications to pull their twitter feed in, run sweepstakes, etc, will handle this change. It seems to a frequent practice to hide content behind a like wall or have the landing page be an application. 

    • http://rachaelgking.com rachaelgking

      Yup, landing pages are dead – there’s no way to make them the default anymore. I guess brands will just have to rely on actually making an engaging place for people to interact! Go figure.

  • alyssapridgen

    Great post outlining all the new specs! I love The New York Times and Manchester United’s new Timeline pages. They incorporate their long and rich history into the Timeline with old pictures and news clippings. Really cool to scroll through. 

    • http://rachaelgking.com rachaelgking

      Oooo, I hadn’t yet thought about how cool this will be for newspapers. Awesome possibilities!

  • http://www.facebook.com/johnnyauer Johnny Auer

    helpful ish. merci beaucoup, rachael.

    • http://rachaelgking.com rachaelgking

      Thanks! This is the (other) best post I’ve seen so far: http://www.allfacebook.com/facebook-timeline-pages-pinning-2012-02
      ;-)

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