Transparency

Dear Netflix: You Are No Longer a Verb to Me.

September 20, 2011
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Dear Netflix, A couple months ago, you screwed up. (Note that the operative part of that sentence is not actually “you screwed up” – all brands make mistakes – it’s the “couple months ago” part that hurts.) You announced a sizable price hike with little to no explanation, and zero community management in place to […]

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On Living Transparently.

July 13, 2011

Oh, little white lies. [source] We all do it occasionally – to preserve someone’s feelings, to get out of undesirable plans… to appear as just a slightly better version of ourselves than we are (job interview, anyone)? But the era of stretching the truth is over. At least, the era of getting away with it is. […]

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